Warranty & Returns

We make every effort to manufacture SmartHouse products with the highest quality materials available. If you discover a defect in your new products, simply contact us via email us at support@smarthousecollections.com. If a defect covered by this warranty is discovered during the period of the warranty, SmartHouse Collections will repair or replace the defective item within a reasonable time period. 

SmartHouse Collections shall not have any responsibility for incidental or consequential damages, including damage to property, bodily injury, or allergy-related illness. Shipping costs are not covered and are the responsibility of the customer. 

SmartHouse Collections reserves the right to invalidate this warranty when, upon inspection, the product is found to be in an unsanitary condition, or when a product failure is due to cause other than defective workmanship or materials. This warranty is limited to the original purchaser of this mattress. Proof of purchase is required for any warranty claim.

 

Mattresses

20-Year Limited Warranty

Great care has gone into the design and manufacturing of your SmartHouse mattress. As such, some degree of individualization of the finished product is inherent. Imperfections that do not prevent reasonable continued use of the mattress are not considered defects.

Stains will void the warranty, so we highly recommend a “mattress protector” be used to ensure your mattress remains clean and hygienic.

Proper support is also important. This would include the foundation and bed frame. 

A durable, strong foundation along with a center supported bed frame are very important in queen and king size.

Assuming all the above are met, and you have a problem arise, we will stand behind the quality of the mattress with the following guarantee/warranty.

Years 1-10

Your mattress will be replaced if any of the following occur:

  • Excessive sagging in the mattress that is not caused by improper
  • support either with the base/foundation and/or bed frame.
  • The use of a proper foundation and bed frame is important.
  • Queen and King frames need to have center supports.
  • Any manufacturing defect that may arise within the mattress.

After your mattress is 10 years old here are a couple things to consider.

Divided what you paid for the mattress by 3,650 days and you will find the cost per night, over 10 years. You may be surprised to see that this figure is very small compared to the use you have received. A quality mattress can affect the quality of your life. After 10 years many changes have taken place with most of our bodies and perhaps you might consider replacing your sleep surface again. If not….

Years 11-20

If you need your mattress replaced during this period there

Will be a flat charge of 50% of the original purchase price.

Pillows, Toppers, Comforters, & Protectors

3-Year Limited Warranty

Product will be replaced if any of the following occur:

  • Defective Stitching
  • Defective Quilting
  • Zipper Malfunction
  • Excessive Clumping
  • Body Impressions of 11⁄2
  • Excessive Loss of Loft

Items NOT covered under this warranty:

  • Stains
  • Soiling
  • Burns
  • Natural Odors
  • Washed Product
  • Comfort preference Damage from improper use Damage due to abuse

 

Return Policy

You may return most new, unopened items within 30 days of delivery and we will refund your original purchase price of the product minus a 20% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We do not accept returns for opened or used product. Original shipping costs are not refunded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please contact customer service.